About Micah

Micah Solomon

Summary

Micah Solomon is President of Oasis Disc Manufacturing, the company he built up from a one-room operation into a leader in the entertainment and technology industries. His techniques and achievements in customer service and entrepreneurship have been featured in Success magazine, in Seth Godin’s worldwide bestseller Purple Cow, and in other case studies and profiles in the business press. He is co-author of the upcoming book Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, to be published by AMACOM (The American Management Association) in April 2010. The founder and “Dean” of the “College of the Customer” website, Solomon is a sought-after business adviser and speaker.

Extended Bio

Micah Solomon is an entrepreneur, business leader, and author. He built his company, Oasis Disc Manufacturing, from a one-room basement bootstrap operation into a leader in the entertainment and technology industries.

His techniques and achievements have been featured in Success magazine, Seth Godin’s Purple Cow, and other case studies and profiles in the business press. Solomon is a sought-after business advisor and speaker on entrepreneurial, customer service/customer experience, company-culture and other business-related topics. In his presentations, he makes use of his hands-on knowledge and unusual visual presentation style.

Micah Solomon’s new book, Exceptional Service, Exceptional Profit: Building a Five-Star Customer Service Organization, co-written with Leonardo Inghilleri with a foreword by Horst Schulze, is now available for preorder and will be released in April 2010. This book draws on Solomon’s

entrepreneurial and customer service systems expertise as well as on the expertise of key creators of The Ritz-Carlton Hotel Company: co-author Leonardo Inghilleri and the legendary Founding President and COO of The Ritz-Carlton, Horst Schulze (both now central managing partners of Capella/West Paces Hotel Group). It is published by AMACOM–The American Management Association–and distributed internationally by McGraw-Hill.

Micah  is happy to answer emails at <a href=”mailto:micah@micahsolomon”>micah@micahsolomon</a>. (One note: please type his hard-to-spell email address carefully or copy it in its entirety, to ensure your message reaches him.