Check out Micah and Leonardo's hot new book: Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.

"This book will allow you to recalibrate your business, on any scale, in a way that keeps your customers coming back for more."—Horst Schulze, Founding President of The Ritz-Carlton

"A must-read for anyone interested in transforming their interactions with clients." Daniel H. Pink, bestselling author of Drive and A Whole New Mind

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Hi--I'm Micah Solomon: an entrepreneur, business leader, and author. I built my company, Oasis Disc Manufacturing, from a one-room basement bootstrap operation into a leader in the entertainment and technology industries.

You may have seen my techniques, achievements, and business escapades featured in "Success" magazine, in Seth Godin’s bestseller "Purple Cow," and in other case studies and profiles in the business press.

I'm the co-author of the upcoming book "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization," to be published by AMACOM (The American Management Association) in April 2010, with international distribution by McGraw-Hill.

I'm a business advisor and speaker on entrepreneurial, customer service/customer experience, company-culture and other business-related topics. If you have any queries, email me here for an immediate response.

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